I recently traveled from California to Missouri and then back again. My family and I frequented restaurants, rest stops, gas stations, hotels, gift shops. Without exception, what caused us to think highly of any particular visit was our hosts attention to details designed to make our visit "nice".
Organizational strategy is a key component in vitality. Never emphasize strategy, however, at the expense of the details. Every tiny detail creates a positive experience for your guests. Every positive experience translates into a larger fan base.
Strategies are critical in war. But the battles are won with masterful handling of the details. So, invest today in the little things. It will have huge payoffs tomorrow.
www.getvitality.org by Glen Edward Quiring is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
Based on a work at www.getvitality.org.